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<p>Everything <br>you're <em>quietly</em><br>wondering.</p>
ARCHIVE · QUESTIONS VOLUME · II

Everything
you're quietly
wondering.

An honest archive — kept short, updated often.

Read questions
Continue FAQ · I
QUESTIONS · ANSWERED

About the line.

  • How does the Collagen Glow Mask work?

    Each sheet is soaked in 25ml of serum: marine collagen (firming), niacinamide 4% (brightening), hyaluronic acid (deep hydration), and a botanical trio (calming). Fifteen minutes, real difference.

  • How is the Daily Face Brush different?

    No electronics, no batteries, no replaceable head subscription. Soft synthetic bristles + ergonomic wooden handle + magnetic case. Built for daily use, twelve months of bristle life.

  • Will it work on sensitive skin?

    Yes — both products. No alcohol, no fragrance, no essential oils, no sulfates in the mask. Soft synthetic bristles in the brush. Tested with 31 sensitive-skin users — zero adverse reactions.

  • Can I use them together?

    Yes — that's the full ritual. Brush daily in the morning (60 seconds), mask once or twice a week (15 minutes). The two together replace half a typical routine.

  • What's the bundle option?

    Each product offers 1, 2, or 3-pack variants with progressive savings. Brush: 1×€49, 2×€89 (save €9), 3×€119 (save €28). Mask: 1×€34, 2×€59 (save €9), 3×€84 (save €18).

QUESTIONS · ANSWERED

Getting it to you, fairly.

  • Where do you ship?

    EU, UK, US, Canada, Australia, Brazil, Switzerland, Japan, Korea. Free EU shipping over €40. International calculated at checkout.

  • How fast is delivery?

    EU: 3–5 business days. UK: 4–6. US/Canada: 6–9. Brazil: 5–10. Australia/Japan/Korea: 7–10. Shipped from Porto, Portugal — every parcel hand-packed.

  • What is the 30-day guarantee?

    If thirty mornings in, your skin doesn't feel quietly transformed — write to us. We refund you and you keep the product. No tricks.

  • Returns?

    Sixty days. Send to our Porto studio, we cover return shipping within the EU. Email hello@lumbeauty.eu to start.

QUESTIONS · ANSWERED

About us.

  • Where is LÚM made?

    Designed in Lisbon. Mask formulated and produced in South Korea (K-Beauty lab, GMP-certified). Brush designed in São Paulo and manufactured in Minas Gerais (Brazil). Shipped from Porto.

  • Are you cruelty-free?

    Yes — always, in every market. We don't sell in markets that require animal testing. Vegan formulas, vegan brush, Leaping Bunny certified.

  • Will you make other products?

    Slowly. A cleansing serum is in testing. A lip balm is in concept. We will never have a 60-product catalogue. That's the point.

STILL WONDERING?

Write to us.
We answer.

hello@lumbeauty.eu — every email reaches a real person at the studio. We reply within two working days.

OR EMAIL US DIRECTLY · HELLO@LUMBEAUTY.EU